Safety cannot wait.
Use the youth crisis route for the county where your teen is physically located when risk has changed, the safety plan is no longer enough, or you need an assessment now. This route does not enroll a teen in continuing care.
For parents · ages 12–17 · after crisis care or hospitalization
One discharge sheet. Two doors. Several kinds of aftercare.
The urgent number handles a safety change now. The access number starts ongoing county care. A hospital recommendation, a provider inquiry, and an authorization are three different things.
Route facts checked August 29, 2026. Child-and-adolescent clinician review and California access/legal review are pending. This page carries no clinical or legal review badge.
Safety changed again
Use urgent help, not the referral queue.
If your teen says they may kill or seriously hurt themselves, has a plan and access to the method, cannot stay with a safe adult, or you cannot keep the situation safe: call or text 988 now.
For an overdose, serious injury, a weapon in use, or immediate physical danger, call 911. Say “mental health emergency”, give the age and location, and ask whether a youth crisis or mobile response team is available.
“My child is [age], was recently discharged, and may not be safe right now. We are at [location]. I need a youth crisis assessment and the least restrictive safe response available.”
The first decisionUrgent line Access line Health plan or discharge team
Which door owns today?
The next program is missing.
Use the county responsible for ongoing care—usually where your teen lives or where Medi-Cal is enrolled. If the hospital is in another county, ask the discharge team or plan which county owns the referral.
PHP or IOP was recommended.
Ask the plan or discharging team to name the program, send the clinical referral, request authorization, and give you a safe bridge if an opening is not ready.
Four checked county routes
Separate where the crisis is from who owns follow-up.
For urgent or mobile response, use your teen’s current physical location. For ongoing care, start with the county where your teen lives or where Medi-Cal is enrolled. If those differ, ask the discharge team or plan to name the responsible county. Choosing below narrows this page only; it does not send, save, or look up anything.
All county routes are shown below.
Oakland · East Bay · Fremont
Alameda County
Alameda County ACCESS is the public specialty mental-health entry point for county residents with Medi-Cal or no insurance. Commercial-plan and Kaiser members should also use the urgent route when safety changes and ask their plan or discharge team to own any required authorization.
Alameda County ACCESS
800-491-9099- Hours
- 24 hours a day, 7 days a week, 365 days a year.
- Ages
- All ages; this dataset is limited to decisions for ages 12–17.
- Coverage
- Alameda County residents with Medi-Cal or no insurance.
- Who owns the referral
- A parent, caregiver, young person, hospital, school, or current provider may call ACCESS to begin screening and referral.
- Limits
- ACCESS is the ongoing specialty mental-health entry point; it is not the weekday Mobile Crisis Team and does not promise authorization for a particular service.
Alameda County Mobile Crisis Team
510-891-5600- Hours
- Monday–Friday, 8:00 a.m.–6:00 p.m. After hours, call or text 988; call 911 for an overdose, serious injury, a weapon in use, or immediate physical danger.
- Ages
- All ages, including youth ages 12–17.
- Coverage
- People in Alameda County; confirm any eligibility or cost question with the responding team.
- Who can call
- A young person, parent, caregiver, provider, school, or other concerned person may call for a crisis assessment.
- Limits
- This line is not 24/7. The county says responders may coordinate with law enforcement and may initiate an involuntary hold when legal criteria are met.
Programs and inquiry doors
What is actually named here
A provider example is not a placement recommendation. Calling is an inquiry—not proof of an opening, authorization, eligibility, or clinical fit.
Intensive Care Coordination (ICC) with Intensive Home-Based Services (IHBS)
800-491-9099- Hours
- ACCESS is available 24 hours a day, 7 days a week, 365 days a year; service schedules are set by the assigned team.
- Ages
- Under 21 for the Medi-Cal service; this dataset is limited to ages 12–17.
- Coverage
- Full-scope Medi-Cal members who meet specialty mental-health access and medical-necessity criteria.
- Referral owner
- An ICC or Child and Family Team generally makes the IHBS referral, and Alameda County Behavioral Health authorizes it. A family without a county team can begin with ACCESS.
- Restrictions
- ICC and IHBS coordinate and deliver care in home and community settings. They are not partial hospitalization (PHP), intensive outpatient treatment (IOP), or a crisis line.
Therapeutic Behavioral Services (TBS)
800-491-9099- Hours
- ACCESS is available 24 hours a day, 7 days a week, 365 days a year; TBS hours are set in the treatment plan.
- Ages
- Under 21 for the Medi-Cal service; this dataset is limited to ages 12–17.
- Coverage
- Full-scope Medi-Cal members receiving specialty mental-health services who meet TBS criteria.
- Referral owner
- The primary specialty mental-health provider submits the referral and Alameda County authorizes TBS. A family without a county provider can start with ACCESS.
- Restrictions
- TBS is a short-term, supplemental behavioral service delivered where the behavior occurs. It does not replace the primary treatment plan, PHP, IOP, ICC, IHBS, FSP, or wraparound.
Provider example: Seneca STEP partial hospitalization (Oakland)
510-381-5188- Hours
- The program runs Monday–Friday; intake-line hours are not stated on the cited page.
- Ages
- Ages 12–17.
- Coverage
- Seneca currently lists Kaiser, Magellan, Aetna, and Cigna/Evernorth; benefits and authorization must be confirmed for the individual child.
- Referral owner
- A parent, caregiver, hospital, current clinician, or health plan may call Seneca intake to ask about eligibility and the required authorization route.
- Restrictions
- STEP is partial hospitalization (PHP), not IOP, ICC, IHBS, TBS, FSP, or wraparound. An inquiry is not an opening or authorization.
Provider example: Seneca Wraparound (Alameda County site)
510-654-4004- Hours
- Site and response hours are not stated on the cited page; call to confirm.
- Ages
- Children and youth; the cited page does not publish one statewide age range. This dataset is limited to ages 12–17.
- Coverage
- Referral and payment routes vary by county program, Kaiser, or Adoption Assistance Program status.
- Referral owner
- Most referrals come through a county social-services or behavioral-health agency; Kaiser members are referred through Kaiser, and some Adoption Assistance Program families may self-refer.
- Restrictions
- Wraparound coordinates home, school, clinical, crisis, and family supports; it is not PHP or IOP. An inquiry is not an opening or authorization.
Vallejo
Solano County
Solano County Access screens and connects residents to ongoing county behavioral-health care. The separate mobile-crisis line is available regardless of insurance; commercial-plan and Kaiser authorization routes still apply to non-emergency continuing care.
Solano County Behavioral Health Access
800-547-0495- Hours
- Hours are not stated on the cited Access page; call to confirm. The separate mobile-crisis line is available 24/7/365.
- Ages
- All ages; this dataset is limited to decisions for ages 12–17.
- Coverage
- Solano County residents seeking screening and referral for county behavioral-health services.
- Who owns the referral
- A parent, caregiver, young person, hospital, school, or provider may call Access for screening, referral, and follow-up.
- Limits
- Use Access for ongoing specialty-care screening; do not substitute the mobile-crisis number for a routine continuing-care referral.
Solano County Mobile Crisis Team
707-806-0866- Hours
- 24 hours a day, 7 days a week, 365 days a year.
- Ages
- All ages, including youth ages 12–17.
- Coverage
- Anyone in Solano County may call regardless of insurance.
- Who can call
- A young person, parent, caregiver, provider, school, or other concerned person may call for mobile-crisis assessment.
- Limits
- The team may assess, de-escalate, safety-plan, and arrange transport to a crisis stabilization unit or emergency department when needed; this is not an ongoing-care intake line.
Programs and inquiry doors
What is actually named here
A provider example is not a placement recommendation. Calling is an inquiry—not proof of an opening, authorization, eligibility, or clinical fit.
Vallejo Children’s Outpatient Clinic
707-553-5811- Hours
- Clinic hours are not stated in the cited county contact directory; call to confirm.
- Ages
- Children and adolescents; this dataset is limited to ages 12–17.
- Coverage
- Solano County behavioral-health clients; Access determines the appropriate county and coverage route.
- Referral owner
- A family or discharging team can call Access or the clinic; Access owns county screening and referral when no clinic team is assigned.
- Restrictions
- This is an outpatient clinic, not mobile crisis, PHP, IOP, ICC, IHBS, TBS, FSP, or wraparound. Call the crisis line when safety cannot wait.
County assessment for ICC, IHBS, or TBS
800-547-0495- Hours
- Access hours are not stated on the cited page; call to confirm.
- Ages
- Under 21 for the Medi-Cal services; this dataset is limited to ages 12–17.
- Coverage
- Full-scope Medi-Cal members who meet specialty mental-health access and medical-necessity criteria.
- Referral owner
- Access begins screening; an assigned county specialty mental-health provider owns any service-specific assessment and authorization request.
- Restrictions
- ICC, IHBS, and TBS are intensive county services, not PHP or IOP. This record does not assert a named program, a family self-referral route, or authorization.
Provider example: Seneca STEP partial hospitalization (Fairfield)
510-381-5188- Hours
- The program runs Monday–Friday; intake-line hours are not stated on the cited page.
- Ages
- Ages 12–17.
- Coverage
- Seneca currently lists Kaiser, Magellan, Aetna, and Cigna/Evernorth; benefits and authorization must be confirmed for the individual child.
- Referral owner
- A parent, caregiver, hospital, current clinician, or health plan may call Seneca intake to ask about eligibility and the required authorization route.
- Restrictions
- STEP is partial hospitalization (PHP), not IOP, ICC, IHBS, TBS, FSP, or wraparound. An inquiry is not an opening or authorization.
Provider example: Seneca Wraparound (Solano County site)
707-429-4440- Hours
- Site and response hours are not stated on the cited page; call to confirm.
- Ages
- Children and youth; the cited page does not publish one statewide age range. This dataset is limited to ages 12–17.
- Coverage
- Referral and payment routes vary by county program, Kaiser, or Adoption Assistance Program status.
- Referral owner
- Most referrals come through a county social-services or behavioral-health agency; Kaiser members are referred through Kaiser, and some Adoption Assistance Program families may self-refer.
- Restrictions
- Wraparound coordinates home, school, clinical, crisis, and family supports; it is not PHP or IOP. An inquiry is not an opening or authorization.
San Jose · South Bay
Santa Clara County
Santa Clara County’s Behavioral Health Services Call Center handles ongoing public-system referrals, while Mobile Response and Stabilization Services handles urgent youth response. Medi-Cal intensive-service routing begins through the county; commercial-plan and Kaiser members should also ask their plan or discharge team to own authorization.
Santa Clara County Behavioral Health Services Call Center
800-704-0900- Hours
- The cited outpatient page does not state separate intake hours; the same number routes urgent youth calls 24/7 through option 1.
- Ages
- All ages; this dataset is limited to decisions for ages 12–17.
- Coverage
- Santa Clara County residents seeking county behavioral-health screening and referral.
- Who owns the referral
- A parent, caregiver, young person, hospital, school, or provider may call for screening and referral to the appropriate county service.
- Limits
- For a youth crisis, press 1 for Mobile Response and Stabilization Services. Adult-only urgent and emergency psychiatric programs are not routes for ages 12–17.
Mobile Response and Stabilization Services (MRSS)
800-704-0900- Hours
- 24 hours a day, 7 days a week; press 1. Calling 988 from a 408, 650, or 669 number also routes locally.
- Ages
- Ages 4–20, including youth ages 12–17.
- Coverage
- Santa Clara County residents; confirm any coverage question with the responding team.
- Who can call
- A young person, parent, caregiver, provider, school, or other concerned person may call for phone or in-person youth crisis response.
- Limits
- MRSS provides assessment, crisis counseling, stabilization, follow-up, and connection to longer-term care; it is not the county’s adult-only urgent-care or emergency psychiatric service.
Programs and inquiry doors
What is actually named here
A provider example is not a placement recommendation. Calling is an inquiry—not proof of an opening, authorization, eligibility, or clinical fit.
Pathways to Well-Being: ICC and IHBS
800-704-0900- Hours
- Call-center intake hours are not stated on the cited page; assigned-team schedules vary.
- Ages
- Ages 0–21; this dataset is limited to ages 12–17.
- Coverage
- Medi-Cal children and youth who meet county specialty mental-health and program criteria.
- Referral owner
- The county call center begins screening; an assigned county team determines the Pathways, ICC, or IHBS referral and care plan.
- Restrictions
- ICC and IHBS coordinate and deliver home- and community-based care. They are not PHP, IOP, a crisis line, or an adult service.
Youth and Transitional Age Youth Full Service Partnership (FSP)
800-704-0900- Hours
- Call-center intake hours are not stated on the cited page; assigned-team and after-hours arrangements vary by program.
- Ages
- Youth FSP serves ages 6–15; Transitional Age Youth FSP serves ages 16–25.
- Coverage
- Santa Clara County specialty mental-health clients who meet the relevant FSP criteria.
- Referral owner
- The county call center or an existing county provider begins the referral; the FSP program determines program fit and enrollment.
- Restrictions
- FSP is an intensive team-based community service. It is not PHP, IOP, ICC, IHBS, TBS, or the same thing as wraparound.
Therapeutic Behavioral Services (TBS)
800-704-0900- Hours
- Call-center intake hours are not stated on the cited page; service hours are set in the treatment plan.
- Ages
- Under 21 for the Medi-Cal service; this dataset is limited to ages 12–17.
- Coverage
- Medi-Cal children and youth who meet specialty mental-health and TBS criteria.
- Referral owner
- The county call center or current specialty mental-health provider begins the referral; the county service system determines eligibility and authorization.
- Restrictions
- TBS is a short-term supplemental behavioral service, not PHP, IOP, ICC, IHBS, FSP, wraparound, or a stand-alone replacement for ongoing treatment.
Provider example: Seneca STEP partial hospitalization (San Jose)
510-381-5188- Hours
- The program runs Monday–Friday; intake-line hours are not stated on the cited page.
- Ages
- Ages 12–17.
- Coverage
- Seneca currently lists Kaiser, Magellan, Aetna, and Cigna/Evernorth; benefits and authorization must be confirmed for the individual child.
- Referral owner
- A parent, caregiver, hospital, current clinician, or health plan may call Seneca intake to ask about eligibility and the required authorization route.
- Restrictions
- STEP is partial hospitalization (PHP), not IOP, ICC, IHBS, TBS, FSP, or wraparound. An inquiry is not an opening or authorization.
Provider example: Seneca Wraparound (Santa Clara County site)
408-554-2550- Hours
- Site and response hours are not stated on the cited page; call to confirm.
- Ages
- Children and youth; the cited page does not publish one statewide age range. This dataset is limited to ages 12–17.
- Coverage
- Referral and payment routes vary by county program, Kaiser, or Adoption Assistance Program status.
- Referral owner
- Most referrals come through a county social-services or behavioral-health agency; Kaiser members are referred through Kaiser, and some Adoption Assistance Program families may self-refer.
- Restrictions
- Wraparound coordinates home, school, clinical, crisis, and family supports; it is not PHP or IOP. An inquiry is not an opening or authorization.
Modesto
Stanislaus County
Stanislaus County uses one 24/7 Access, Crisis and Support Line for urgent response and public-system entry. Its children’s system publishes distinct referral routes for short-term stabilization, intensive community services, TBS, restricted wraparound, and contracted intensive outpatient support.
Stanislaus County Access, Crisis and Support Line
888-376-6246- Hours
- 24 hours a day, 7 days a week.
- Ages
- All ages; this dataset is limited to decisions for ages 12–17.
- Coverage
- Stanislaus County residents seeking public behavioral-health screening, support, or referral.
- Who owns the referral
- A parent, caregiver, young person, hospital, school, or provider may call; the county line determines the public-system next step.
- Limits
- The line combines access and crisis functions, but individual children’s programs remain referral-based and may have separate eligibility rules.
Stanislaus County crisis and mobile response
888-376-6246- Hours
- 24 hours a day, 7 days a week.
- Ages
- All ages, including youth ages 12–17.
- Coverage
- People in Stanislaus County; confirm any coverage question with the responding team.
- Who can call
- A young person, parent, caregiver, provider, school, or other concerned person may call for crisis support and mobile response.
- Limits
- A crisis call can begin assessment and response; it does not itself establish enrollment or authorization for a continuing-care program.
Programs and inquiry doors
What is actually named here
A provider example is not a placement recommendation. Calling is an inquiry—not proof of an opening, authorization, eligibility, or clinical fit.
Crisis Stabilization Program (CSP) post-crisis and hospital aftercare
209-576-1750- Hours
- Office hours are 8:00 a.m.–5:00 p.m., Monday–Friday; on-call support is available 24/7.
- Ages
- Ages 0–17.
- Coverage
- Stanislaus County children and youth accepted through the county referral route; coverage is confirmed during referral.
- Referral owner
- Referral follows a county crisis assessment or hospital discharge. The county describes CSP as referral-based and built around a warm handoff.
- Restrictions
- CSP is short-term intensive stabilization and aftercare. It is not a family self-referral, formal PHP or IOP, or ongoing weekly care.
Intensive Community Services (ICS)
209-576-1750- Hours
- Office hours are 8:00 a.m.–6:00 p.m. Monday, Wednesday, and Thursday; 8:00 a.m.–8:00 p.m. Tuesday; and 8:00 a.m.–5:00 p.m. Friday. The cited page does not state separate on-call hours.
- Ages
- Ages 0–21; this dataset is limited to ages 12–17.
- Coverage
- Stanislaus County children and young adults accepted through the county children’s system; coverage is confirmed during referral.
- Referral owner
- CSP is the primary referral source; the county says parent and community referrals may also be considered.
- Restrictions
- ICS is intensive home- and community-based team support. It is not PHP, IOP, ICC, IHBS, TBS, FSP, or automatically the same service as wraparound.
Therapeutic Behavioral Services (TBS)
209-669-2583- Hours
- Office hours are 8:00 a.m.–8:00 p.m. Monday and Thursday; 8:00 a.m.–6:00 p.m. Tuesday and Wednesday; and 8:00 a.m.–5:00 p.m. Friday. Services are available 24 hours a day, 7 days a week at the time and place the behavior occurs.
- Ages
- Ages 0–21; this dataset is limited to ages 12–17.
- Coverage
- Medi-Cal children and youth who meet specialty mental-health and TBS criteria.
- Referral owner
- A parent, hospital, crisis team, or existing provider may ask about TBS; the program determines the referral and authorization route.
- Restrictions
- TBS is delivered where the behavior occurs and may support prevention of, or step-down from, psychiatric hospitalization. It is not PHP, IOP, or a replacement for the primary treatment plan.
Stanislaus County Wraparound
209-622-1420- Hours
- Office hours are 8:00 a.m.–5:00 p.m., Monday–Friday; on-call support is available 24/7.
- Ages
- Children and youth in the locally eligible groups; this dataset is limited to ages 12–17.
- Coverage
- The county page limits this named route to children involved with child welfare or probation and specified adopted youth.
- Referral owner
- The responsible child-welfare, probation, or adoption-services team owns the referral to this named local program.
- Restrictions
- Do not infer universal family self-referral from the statewide wraparound concept. This named local route is restricted and is not PHP or IOP.
Sierra Vista Behavioral Health Services Team intensive outpatient support
209-550-5850- Hours
- Office hours are 8:00 a.m.–6:00 p.m., Monday–Thursday, and 8:00 a.m.–5:00 p.m. Friday. The cited page does not state separate on-call hours.
- Ages
- Ages 0–21; this dataset is limited to ages 12–17.
- Coverage
- The county page identifies a contracted program for Stanislaus County children and youth; eligibility, coverage, and authorization must be confirmed for the individual child.
- Referral owner
- The cited county page does not publish who may refer. Call the program and ask who must send the referral, which county or plan authorization is required, and whether a family inquiry can start the process.
- Restrictions
- The county describes intensive outpatient support for youth with crisis or hospitalization needs; confirm whether it meets an insurer’s formal IOP level-of-care definition. It is not PHP, ICC, IHBS, TBS, FSP, or wraparound.
Names that sound alike
PHP and IOP are levels of treatment. The county initials do different jobs.
Do not let one label quietly replace another. Ask the discharging clinician which job your teen needs, then ask the person who controls that route to own the referral.
PHP and IOP
Partial hospitalization (PHP) and intensive outpatient treatment (IOP) are structured treatment levels while a young person lives at home. PHP is generally the more intensive of the two. The weekly schedule, clinical fit, referral, benefits, and authorization must be confirmed for the exact program.
A provider intake call can explain its process. It cannot prove an opening or make the health plan authorize care.
ICC, IHBS, TBS, FSP and wraparound
- ICC coordinates an intensive care plan and the people responsible for it.
- IHBS delivers individualized treatment in home and community settings.
- TBS is short-term, supplemental behavioral support where the behavior occurs; it does not replace the primary treatment plan.
- FSP is an intensive team-based community service with local age and program criteria.
- Wraparound coordinates home, school, clinical, crisis, and family supports. Local referral and coverage restrictions vary.
These services are not automatic substitutes for PHP or IOP. A teen may need a treatment level, community coordination, or both.
Read this word for word
Make the other person name the next owner.
Use the first script with the access line, health plan, hospital, or current clinician. Use the second if the answer is no, delayed, or only a list of numbers.
“My child is [age] and was discharged from [hospital or crisis program] on [date]. We live in [county]. The discharge plan recommends [name the service or level]. What exact team screens for this, who must send the referral, what coverage or authorization is required, and what do I do today if there is no opening? Please give me the next owner, reference number, and deadline.”
“Please state the denial, refusal, or delay in writing. Name the clinical criteria used, who made the decision, and the urgent grievance or appeal route when waiting could harm my child. Please give me the reference number and every deadline.”
Paper-only call and denial log
One page for the names, reasons, and clocks.
Nothing on this sheet can be typed, sent, or saved. Print it and write by hand. Keep it with the discharge plan and denial notices.
Teen’s initials
County
Discharge date
Recommended level or service
Date / timeOffice / numberPerson / titleReferenceNext owner / deadline
Exact denial, refusal, or delay reason
Clinical criteria named
Who made the decision
Written notice requested / received
Urgent grievance or appeal route
Filing deadline and next follow-up
If safety changes: call or text 988. For an overdose, serious injury, a weapon in use, or immediate physical danger, call 911.
Route dataset 2026-08-29.1 · checked August 29, 2026 · next source review scheduled November 27, 2026
Official sources and dates
Every displayed route points back to its operator.
The county and provider facts in this tool were checked on August 29, 2026. The next source review is scheduled for November 27, 2026. A future review date is not a promise that a phone number or program cannot change sooner; confirm time-sensitive details when you call.
- California Department of Health Care Services: specialty mental-health services for children and youth · statewide service framework · checked 2026-08-29.
- Alameda County ACCESS · checked 2026-08-29.
- Alameda County Mobile Crisis Team · checked 2026-08-29.
- Intensive Care Coordination (ICC) with Intensive Home-Based Services (IHBS) · checked 2026-08-29.
- Therapeutic Behavioral Services (TBS) · checked 2026-08-29.
- Provider example: Seneca STEP partial hospitalization (Oakland); Provider example: Seneca STEP partial hospitalization (Fairfield); Provider example: Seneca STEP partial hospitalization (San Jose) · checked 2026-08-29.
- Provider example: Seneca Wraparound (Alameda County site); Provider example: Seneca Wraparound (Solano County site); Provider example: Seneca Wraparound (Santa Clara County site) · checked 2026-08-29.
- Solano County Behavioral Health Access; County assessment for ICC, IHBS, or TBS · checked 2026-08-29.
- Solano County Mobile Crisis Team · checked 2026-08-29.
- Vallejo Children’s Outpatient Clinic · checked 2026-08-29.
- Santa Clara County Behavioral Health Services Call Center; Pathways to Well-Being: ICC and IHBS; Youth and Transitional Age Youth Full Service Partnership (FSP); Therapeutic Behavioral Services (TBS) · checked 2026-08-29.
- Mobile Response and Stabilization Services (MRSS) · checked 2026-08-29.
- Stanislaus County Access, Crisis and Support Line · checked 2026-08-29.
- Stanislaus County crisis and mobile response · checked 2026-08-29.
- Crisis Stabilization Program (CSP) post-crisis and hospital aftercare; Intensive Community Services (ICS); Therapeutic Behavioral Services (TBS); Stanislaus County Wraparound; Sierra Vista Behavioral Health Services Team intensive outpatient support · checked 2026-08-29.
Review status: Child-and-adolescent clinician review and California access/legal review are pending. No professional-review badge is displayed.
Scope: This is a route-finding dataset and call tool, not a diagnosis, safety assessment, placement recommendation, coverage promise, or legal opinion. A listed provider is an example only; an inquiry is not an opening or authorization.
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