The short answer: Campus and TimelyCare visits need no reimbursement; no separate outside-copay fund was verified.¹
Start with Counseling and Psychological Services (CAPS) and TimelyCare
Book it: Call CAPS or register for TimelyCare with a university email. The current phone number is 909-448-4105. Open the official service page →¹
Who can use it: Currently enrolled undergraduate, graduate, CAPA, law, SPCE and regional-campus students. What it costs: CAPS and TimelyCare are free for currently enrolled students.¹
The limit that matters
CAPS does not publish a current fixed cap; TimelyCare provides 12 scheduled visits per academic year plus TalkNow. This is the fact to confirm again at intake, because staffing and campus rules can change during the academic year.¹
If you need help today
Call CAPS or use TimelyCare TalkNow. After hours: TalkNow is available 24/7; Tri-City’s crisis line is 866-623-9500.²
Medication and longer-term therapy
Psychiatry: CAPS has published psychiatric appointments, but students should confirm current availability. When campus care is too short: CAPS and TimelyCare care navigation provide community-resource routes.²
If you use a parent’s insurance, billing paperwork can disclose that care was used. Read the student privacy and EOB route →. If money is the obstacle, compare Medi-Cal →, sliding-scale care →, and California-wide telehealth →.
Choose the right University of La Verne door
| What you need | Start here | What to say or ask |
|---|---|---|
| Help today | Call CAPS or use TimelyCare TalkNow. | “I need urgent support today.” If you may be in immediate danger, call 911. |
| A first counseling visit | Call CAPS or register for TimelyCare with a university email. | Ask whether intake counts toward the session allowance and when the first clinical visit can happen. |
| Evening or weekend support | TalkNow is available 24/7; Tri-City’s crisis line is 866-623-9500. | Ask whether this is crisis-only, one-time support or a route that can schedule recurring care. |
| Medication | CAPS has published psychiatric appointments, but students should confirm current availability. | Ask whether a referral is required, what a visit costs and who handles refills between terms. |
| Weekly, specialized or longer-term therapy | CAPS and TimelyCare care navigation provide community-resource routes. | Say what matters: specialty, identity, location, telehealth, language, insurance and maximum price. |
Before you spend money outside campus
Campus counseling and outside insurance are separate. Before booking an outside therapist, ask:
- Is this clinician in-network for my exact plan—not just the insurance company?
- What will I owe before and after my deductible?
- Does the plan require a campus referral or prior authorization?
- If the clinician is out-of-network, will they provide a superbill and where do I submit it?
If you use a parent’s plan, ask the insurer how to request confidential communications before the first claim. An explanation of benefits can otherwise show that care was used.
What to ask in the first appointment
- What is my individual-session limit this term or year, and does intake count?
- If I need weekly or specialized care, who starts the outside referral?
- Is psychiatry separate, and does it require a campus or insurance referral?
- What can I use while I am waiting: a group, same-day consultation, or virtual care?
- Will any charge or insurance explanation be sent to someone else?
Verification record
Every campus-specific statement above was read on an official University of La Verne page. Core access facts are due for re-check by 2026-11-23. A missing number is reported as “not published,” never filled from an old catalog or another campus.
Sources
- La Verne — Counseling and Psychological Services, read 2026-08-25.
- La Verne — Student support services, read 2026-08-25.